Business Software — Odin

** Newly fictional business-software research. No client source or respondent data.
** Shared question codes are documented independently in questionnaire.md.
*TEXTVARS CategoryLabel, ToolLabel
*QUESTION 1 *CODES L1
This fictional research example asks about business software decisions. Do not name clients or disclose confidential figures. Taking part is voluntary. Do you agree to continue?
1:Yes
2:No
*IF [Q1,2] *GOTO 900
 
*QUESTION 2 *NUMBER L3 *RANGE [0 TO 120]
How old are you, in completed years?
*IF [Q2 < 18] *GOTO 900
 
*QUESTION 3 *CODES L1
Which best describes your involvement in choosing or renewing software for your business or organisation?
1:I make the final decision
2:I share the decision or approve the budget
3:I evaluate options or make a formal recommendation
4:I use software but do not influence its selection
5:I have no involvement
*IF [Q3,4 \ Q3,5] *GOTO 900
 
*QUESTION 4 *CODES L1
How many people currently work in your organisation, including you?
1:One
2:2 to 9
3:10 to 49
4:50 to 249
5:250 or more
6:Do not know
 
*QUESTION 5 *CODES L1
Which broad sector best describes the organisation?
1:Professional or business services
2:Retail or wholesale
3:Manufacturing or construction
4:Technology or communications
5:Education, health or community services
6:Another sector
 
*QUESTION 6 *ALPHA L200 *IF [Q5,6]
What is the other sector? Please describe it without naming the organisation.
 
*QUESTION 7 *CODES L7 *MULTI *MIN 1
Which business software categories does the organisation currently use? Select all that apply.
1:Project and task coordination
2:Customer records and sales
3:Finance and invoicing
4:Workforce scheduling
5:Document sharing
6:Another business software category
7:None of these *NMUL
 
*QUESTION 8 *ALPHA L200 *IF [Q7,6]
What is the other business software category?
*IF [Q7,7] *GOTO 24
 
*REPEAT 6 *CONTROL Q7 W *ORDER Q7M
*PUT CategoryLabel Q7,?R
*QUESTION 9 *CODES L1
Overall, how satisfied are you with the software used for *?CategoryLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
 
*QUESTION 53 *CODES L1
Can you estimate how many distinct tools the organisation currently uses for *?CategoryLabel?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 36 *NUMBER L2 *RANGE [1 TO 20] *IF [Q53,1]
Approximately how many distinct software tools or applications does the organisation currently use for *?CategoryLabel?
 
*QUESTION 37 *CODES L1 *IF [Q53,1 & Q36 >= 2]
How do these tools coordinate or share information for *?CategoryLabel?
1:Automatic data integration or direct links
2:Manual data transfer, file export or re-entry
3:They are used independently without transferring data
4:A mixed approach depending on the tool or task
5:Do not know
 
*QUESTION 38 *CODES L1
Which best describes your personal role in selecting or renewing software for *?CategoryLabel?
1:I make the final decision
2:I share the decision or approve the budget
3:I evaluate options or make a formal recommendation
4:I am not involved in decisions for this category
 
*QUESTION 39 *CODES L1
What is the organisation's primary plan for software in *?CategoryLabel over the next twelve months?
1:Replace one or more existing tools
2:Consolidate onto fewer tools
3:Add an additional tool alongside existing ones
4:Maintain current tools without major changes
5:Do not know
 
*QUESTION 40 *CODES L6 *MULTI *MIN 1 *IF [Q39,1 \ Q39,2]
Why is the organisation planning to replace or consolidate tools for *?CategoryLabel? Select all that apply.
1:High subscription or ongoing licensing cost
2:Data fragmentation or inconsistent records
3:Inefficient workflows or duplicated effort
4:Security, privacy or compliance concerns
5:Maintenance burden or poor vendor support
6:Do not know *NMUL
*ENDREP
 
*QUESTION 10 *ALPHA L200 *SAVE ToolLabel
Think of the software tool whose selection or renewal you most influence. Give it a short label for this interview; a generic description is fine. Do not name a client.
 
*QUESTION 11 *CODES L1
How long has the organisation used *?ToolLabel?
1:Less than six months
2:Six to eleven months
3:One to two years
4:More than two years
5:Do not know
 
*QUESTION 35 *CODES L1
Can you estimate how many people in the organisation have access to *?ToolLabel?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 12 *NUMBER L6 *RANGE [1 TO 100000] *IF [Q35,1]
Approximately how many people in the organisation have access to *?ToolLabel?
 
*QUESTION 13 *CODES L1
How often do people in the organisation typically use *?ToolLabel?
1:Most working days
2:At least weekly
3:At least monthly
4:Less often
5:Do not know
 
*QUESTION 14 *CODES L1
How is *?ToolLabel currently licensed or paid for?
1:Monthly subscription
2:Annual subscription
3:Another renewable paid contract
4:One-off purchase or perpetual licence
5:Free plan or open-source software
6:Do not know
 
*QUESTION 15 *CODES L1 *IF [Q14,1 \ Q14,2 \ Q14,3]
When is the next decision about renewing or continuing the paid contract expected?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:More than twelve months from now
5:Do not know
 
*QUESTION 16 *CODES L1
How likely is the organisation to continue using *?ToolLabel over the next twelve months?
1:Definitely will
2:Probably will
3:May or may not
4:Probably will not
5:Definitely will not
6:Do not know
 
*QUESTION 17 *CODES L8 *MULTI *MIN 1
Which issues could cause the organisation to replace *?ToolLabel? Select all that apply.
1:Price increases
2:Poor fit with our working practices
3:Reliability problems
4:Security or compliance concerns
5:Missing integrations
6:Poor support
7:Another issue
8:None of these *NMUL
 
*QUESTION 18 *ALPHA L200 *IF [Q17,7]
What is the other issue that could cause replacement?
 
*QUESTION 19 *CODES L1
How satisfied are you with the ease of use of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 20 *CODES L1
How satisfied are you with the reliability of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 21 *CODES L1
How satisfied are you with how *?ToolLabel works with your other tools?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 22 *CODES L1
How satisfied are you with the support available for *?ToolLabel? Choose Cannot judge if you have not used support.
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 23 *CODES L1
How satisfied are you with the value the organisation gets from *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
 
*QUESTION 24 *CODES L8 *MULTI *MIN 1 *MAX 3 *RANDOM
Which are the most important criteria when choosing business software? Select up to three.
1:Data security
2:Ease of use
3:Total cost
4:Fit with our working practices
5:Integration with existing tools
6:Support quality
7:Ability to export our data
8:Another criterion *STOPRANDOM
 
*QUESTION 25 *ALPHA L200 *IF [Q24,8]
What is the other important purchase criterion?
 
*QUESTION 26 *CODES L8 *MULTI *MIN 1
Which factors currently make it difficult to adopt new business software? Select all that apply.
1:Limited budget
2:Time needed to evaluate options
3:Moving existing data
4:Training colleagues
5:Security or procurement review
6:Resistance to changing working practices
7:Another barrier
8:None of these *NMUL
 
*QUESTION 27 *ALPHA L200 *IF [Q26,7]
What is the other adoption barrier?
 
*QUESTION 28 *CODES L1
Does the organisation expect to add a new business software tool in the next twelve months?
1:Yes, a decision has been made
2:We are considering it
3:No
4:Do not know
 
*QUESTION 29 *CODES L1 *IF [Q28,1 \ Q28,2]
When would implementation most likely begin?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:Timing has not been decided
 
*QUESTION 41 *CODES L7 *MULTI *MIN 1
Who participates in software procurement or renewal decisions in your organisation? Select all that apply.
1:Business unit or department leaders
2:IT or technical specialists
3:Finance or procurement team
4:Security, risk or legal compliance
5:Executive leadership or business owners
6:External advisers or consultants
7:I make these decisions alone *NMUL
 
*QUESTION 42 *CODES L1
When did you most recently personally influence a software selection, purchase or renewal decision?
1:Within the past twelve months
2:In the past thirteen to twenty-four months
3:More than twenty-four months ago
4:Have never personally influenced a decision
5:Do not know
 
*QUESTION 43 *NUMBER L2 *RANGE [1 TO 30] *IF [Q42,1 \ Q42,2]
In that recent decision, how many suppliers or products were formally compared or evaluated?
 
*QUESTION 44 *CODES L1 *IF [Q42,1 \ Q42,2]
Did the organisation run a trial or pilot before committing to that software decision?
1:Paid trial or proof of concept
2:Free trial period
3:Vendor demonstration or guided walkthrough
4:No trial or demonstration was evaluated
5:Do not know
 
*QUESTION 45 *CODES L6 *MULTI *MIN 1 *IF [Q42,1 \ Q42,2]
Which formal approval gates were required for that software decision? Select all that apply.
1:Formal budget approval
2:Security and data protection review
3:Legal and contract review
4:Procurement process compliance
5:Technical architecture and integration review
6:None of these formal gates were required *NMUL
 
*QUESTION 46 *CODES L1
Can you estimate your organisation's total annual expenditure on business software, including subscriptions and licences?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 47 *CODES L1 *IF [Q46,1]
What is the approximate total annual expenditure on business software in New Zealand dollars (NZD)?
1:Less than $1,000 NZD
2:$1,000 to $4,999 NZD
3:$5,000 to $19,999 NZD
4:$20,000 to $99,999 NZD
5:$100,000 NZD or more
 
*QUESTION 48 *CODES L6 *MULTI *MIN 1 *MAX 3 *IF [Q28,1 \ Q28,2]
Which software categories is the organisation considering adding or replacing in the next twelve months? Select up to three.
1:Project and task coordination
2:Customer records and sales
3:Finance and invoicing
4:Workforce scheduling
5:Document sharing
6:Another business software category
 
*QUESTION 49 *CODES L1 *IF [Q28,1 \ Q28,2]
What is the status of the business case for this planned software investment?
1:Formal written business case, approved
2:Formal written business case, not yet approved
3:Informal justification or proposal
4:No written business case
5:Do not know
 
*QUESTION 50 *CODES L1 *IF [Q28,1 \ Q28,2]
Is the organisation approved to store business data in overseas cloud data centres for this planned software?
1:Approved for overseas data hosting
2:Formal review pending or in progress
3:Not allowed; data must stay within New Zealand
4:Not needed; local hosting only or non-sensitive data
5:Do not know
 
*QUESTION 51 *CODES L6 *MULTI *MIN 1 *IF [Q28,1 \ Q28,2]
Which technical requirements are mandatory for this planned software project? Select all that apply.
1:Structured data export in open formats
2:Single sign-on (SSO) or identity provider integration
3:Audit logging and activity tracking
4:Local or designated onshore data hosting
5:Accessibility compliance (such as WCAG standards)
6:None of these are mandatory *NMUL
 
*QUESTION 52 *CODES L1 *IF [Q14,1 \ Q14,2 \ Q14,3 \ Q14,4]
If *?ToolLabel increased in price by 10% next year with no change in functionality, how likely would the organisation be to continue using it?
1:Definitely would continue
2:Probably would continue
3:May or may not continue
4:Probably would not continue
5:Definitely would not continue
6:Do not know
 
*QUESTION 30 *CODES L1
Which best describes the organisation's current approach to AI features in business software?
1:Permitted for approved work tasks
2:Permitted only in limited trials
3:Not permitted
4:No policy or decision yet
5:Do not know
 
*QUESTION 31 *CODES L7 *MULTI *MIN 1 *IF [Q30,1 \ Q30,2]
Which AI uses would be useful in your work? Select all that apply.
1:Summarising documents
2:Organising tasks
3:Drafting follow-up messages
4:Checking or exploring data
5:Reducing administration
6:Another use
7:None of these *NMUL
 
*QUESTION 32 *ALPHA L200 *IF [Q31,6]
What is the other useful AI task? Do not disclose confidential data.
 
*QUESTION 33 *NUMBER L2 *RANGE [0 TO 10] *IF [#Q7,7]
How likely are you to recommend *?ToolLabel to a colleague in a similar organisation? Use 0 for Not at all likely and 10 for Extremely likely.
 
*QUESTION 34 *ALPHA L600
What is one thing business software suppliers could improve? If you have no suggestion, enter No change. Do not include names or confidential information.
*END
 
*QUESTION 900 *DUMMY
*ENDNGB