Independent questionnaire contract: household connectivity
Version 1.0. Adults 18+ involved in choosing or managing a household fixed broadband connection. Mobile-only households are outside the universe. Four-week reliability and three-month support measures use different, stated reference periods. Intended 10–12-minute median is an untested planning estimate.
| No. | Measurement / QSS ID | ODIN | Response contract |
|---|---|---|---|
| 1 | Participation s_consent | 5 | Yes=1/No=2; No ends before age |
| 2 | Age s_age | 10 | Integer 0–120; below 18 ends immediately; 121 invalid |
| 3 | Service decision role s_decision_maker | 20 | Sole/shared/not involved; last screens out |
| 4 | Fixed broadband s_has_broadband | 30 | Fixed/mobile only/no home internet; latter two screen out |
| 5 | Primary fixed provider q_primary_isp | 40 | Invented codes 1–5; Other=98 with text |
| 6 | Provider tenure q_tenure | 50 | Less than 1 year/1 to less than 3/3 to less than 5/5+ years |
| 7 | Connection technology q_connection_type | 60 | Fibre to premises/cabinet/cable/home wireless/copper; Don’t know=99 |
| 8 | Download package tier q_speed_tier | 70 | Disjoint under 50, 50–99, 100–299, 300–999, 1000+ Mbps; Don’t know=99 |
| 9 | Cost estimate availability q_can_estimate_spend | 75 | Can estimate=1/Don’t know or cannot separate bundle=2/Prefer not=3; governs only amount |
| 10 | Monthly fixed broadband cost q_monthly_spend | 80 | Only when availability=1; whole £0–250; zero means free; excludes TV/mobile/device add-ons; otherwise absent |
| 11 | Bundle add-ons q_bundle_services | 90 | Multi phone=1/TV=2/mobile=3; exclusive no add-ons=99 |
| 12 | Mobile provider relationship q_same_mobile_provider | 100 | Same=1/different=2/no personal mobile=3 |
| 13 | Four-week interruptions/slowdowns q_outage_frequency | 110 | Never/1–2/3–5/6–10/11+ incidents; not six-month recall |
| 14 | Three-month support contact q_experienced_issue | 120 | Yes/No; governs the next three items |
| 15 | Most recent issue contact channel q_support_channel | 130 | Telephone/chat/app/store/Other=98 with text; contact only |
| 16 | Most recent support satisfaction q_support_satisfaction | 140 | 1 Very dissatisfied…5 Very satisfied; contact only |
| 17 | Most recent issue resolution q_issue_resolution | 150 | Same day/next 1–3 days/4–6 days/7+ days/unresolved; contact only |
| 18 | Speed consistency rating q_rate_speed | 160 | 1 Very poor…5 Excellent; Cannot rate=99 |
| 19 | Connection reliability rating q_rate_reliability | 161 | Same five-point quality scale plus Cannot rate=99 |
| 20 | Value rating q_rate_value | 162 | Same quality scale plus Cannot rate=99; separate from monthly cost |
| 21 | Billing rating q_rate_billing | 163 | Same quality scale plus Cannot rate=99 |
| 22 | Router coverage rating q_rate_equipment | 164 | Same quality scale plus Cannot rate=99; household experience, not technical test |
| 23 | Contract status q_contract_status | 170 | More than three months left/renewal within three/out of contract/Don’t know=99 |
| 24 | Twelve-month switching intent q_switch_intent | 180 | 1 Definitely will not…5 Definitely will |
| 25 | Hypothetical switching triggers q_switch_triggers | 190 | Multi price/reliability/speed/support/moving; exclusive would not consider=99 |
| 26 | Alternative provider consideration q_considered_competitors | 200 | Multi invented providers excluding current named provider; Other=98 text and exclusive None=99 |
| 27 | Housing tenure d_tenure | 210 | Own/private rent/social rent |
| 28 | Property type d_property_type | 220 | Detached/semi/terrace/apartment |
| 29 | Settlement d_settlement | 230 | Five broad types; no actual location IDs |
| 30 | Employment d_employment | 240 | Six general categories |
Provider codes: Doventra Net=1, Pellorin Link=2, Uvellan Fibre=3, Sarnove Connect=4, Kelvori Home=5. All are fictional. The current-provider list keeps its declared order. Alternative consideration is a carried complement: the current named provider is excluded; Other and None remain available. Do not interpret a respondent naming Other twice as two distinct canonical providers without later coding.
Behavioral contracts:
- Consent refusal stops before screening. Underage is a valid screenout, not a validation error. Role nonparticipants and mobile-only households receive an ineligible ending without service evaluation.
- No support contact skips contact channel, satisfaction and resolution together. Support answers describe one most recent issue rather than unrelated historical contacts. Other support channel retains the supplied verbatim.
- Monthly cost 251 is invalid; rejection commits no state. Unknown, inseparable bundled costs and refused costs leave the amount absent; a literal zero means free. Remaining support, ratings and switching questions still apply. A bundle response mixing TV and no-add-ons is rejected before any accepted change. Corrected answers allow continuation.
- Both contact and no-contact respondents receive the five service ratings and hypothetical switching measures. All respondents may name triggers even when current intention is low: triggers measure conditions for a hypothetical switch, not current active search. Current provider is excluded from alternative-provider choices.
- The fixed-reference-period source and stable answer codes are retained through replay; local completion does not mean storage on a fieldwork server.
Ten declared fixtures cover full support/switching, no support contact, Other provider, participation refusal, underage, mobile-only screening, cannot-rate answers, inseparable bundled cost, declined cost and free broadband. Both engines run the same collected-question contracts and actual submissions. No real account, address, IP, phone or contact data is used.
The service ratings are study-specific, not a validated index. Technical terms, cost-estimate availability and five-point quality ratings need cognitive testing for respondents who cannot know their package or cannot evaluate billing; such uncertainty must inform a revised instrument rather than being interpreted as low quality. This demo’s explicit Don’t know categories cover technology, speed, cost availability and contract status; service ratings allow Cannot rate. Host quotas, invitations, privacy notice and permission authority are external. Browser/mobile layout and real fieldwork, legacy DLL acceptance and fixed-width export are not established by these local checks. QSS alternative-provider choice uses isp_list.except(answers.q_primary_isp.ids()) with explicit Other/None fallbacks. The provider question always precedes this selector; unavailable selector input refuses explicitly. The current Other choice does not suppress the unlisted-alternative fallback.