** Newly fictional business-software research. No client source or respondent data.
** Shared question codes are documented independently in questionnaire.md.
*TEXTVARS CategoryLabel, ToolLabel
*QUESTION 1 *CODES L1
This fictional research example asks about business software decisions. Do not name clients or disclose confidential figures. Taking part is voluntary. Do you agree to continue?
1:Yes
2:No
*IF [Q1,2] *GOTO 900

*QUESTION 2 *NUMBER L3 *RANGE [0 TO 120]
How old are you, in completed years?
*IF [Q2 < 18] *GOTO 900

*QUESTION 3 *CODES L1
Which best describes your involvement in choosing or renewing software for your business or organisation?
1:I make the final decision
2:I share the decision or approve the budget
3:I evaluate options or make a formal recommendation
4:I use software but do not influence its selection
5:I have no involvement
*IF [Q3,4 \ Q3,5] *GOTO 900

*QUESTION 4 *CODES L1
How many people currently work in your organisation, including you?
1:One
2:2 to 9
3:10 to 49
4:50 to 249
5:250 or more
6:Do not know

*QUESTION 5 *CODES L1
Which broad sector best describes the organisation?
1:Professional or business services
2:Retail or wholesale
3:Manufacturing or construction
4:Technology or communications
5:Education, health or community services
6:Another sector

*QUESTION 6 *ALPHA L200 *IF [Q5,6]
What is the other sector? Please describe it without naming the organisation.

*QUESTION 7 *CODES L7 *MULTI *MIN 1
Which business software categories does the organisation currently use? Select all that apply.
1:Project and task coordination
2:Customer records and sales
3:Finance and invoicing
4:Workforce scheduling
5:Document sharing
6:Another business software category
7:None of these *NMUL

*QUESTION 8 *ALPHA L200 *IF [Q7,6]
What is the other business software category?
*IF [Q7,7] *GOTO 24

*REPEAT 6 *CONTROL Q7 W *ORDER Q7M
*PUT CategoryLabel Q7,?R
*QUESTION 9 *CODES L1
Overall, how satisfied are you with the software used for *?CategoryLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*ENDREP

*QUESTION 10 *ALPHA L200 *SAVE ToolLabel
Think of the software tool whose selection or renewal you most influence. Give it a short label for this interview; a generic description is fine. Do not name a client.

*QUESTION 11 *CODES L1
How long has the organisation used *?ToolLabel?
1:Less than six months
2:Six to eleven months
3:One to two years
4:More than two years
5:Do not know

*QUESTION 35 *CODES L1
Can you estimate how many people in the organisation have access to *?ToolLabel?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer

*QUESTION 12 *NUMBER L6 *RANGE [1 TO 100000] *IF [Q35,1]
Approximately how many people in the organisation have access to *?ToolLabel?

*QUESTION 13 *CODES L1
How often do people in the organisation typically use *?ToolLabel?
1:Most working days
2:At least weekly
3:At least monthly
4:Less often
5:Do not know

*QUESTION 14 *CODES L1
How is *?ToolLabel currently licensed or paid for?
1:Monthly subscription
2:Annual subscription
3:Another renewable paid contract
4:One-off purchase or perpetual licence
5:Free plan or open-source software
6:Do not know

*QUESTION 15 *CODES L1 *IF [Q14,1 \ Q14,2 \ Q14,3]
When is the next decision about renewing or continuing the paid contract expected?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:More than twelve months from now
5:Do not know

*QUESTION 16 *CODES L1
How likely is the organisation to continue using *?ToolLabel over the next twelve months?
1:Definitely will
2:Probably will
3:May or may not
4:Probably will not
5:Definitely will not
6:Do not know

*QUESTION 17 *CODES L8 *MULTI *MIN 1
Which issues could cause the organisation to replace *?ToolLabel? Select all that apply.
1:Price increases
2:Poor fit with our working practices
3:Reliability problems
4:Security or compliance concerns
5:Missing integrations
6:Poor support
7:Another issue
8:None of these *NMUL

*QUESTION 18 *ALPHA L200 *IF [Q17,7]
What is the other issue that could cause replacement?

*QUESTION 19 *CODES L1
How satisfied are you with the ease of use of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 20 *CODES L1
How satisfied are you with the reliability of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 21 *CODES L1
How satisfied are you with how *?ToolLabel works with your other tools?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 22 *CODES L1
How satisfied are you with the support available for *?ToolLabel? Choose Cannot judge if you have not used support.
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 23 *CODES L1
How satisfied are you with the value the organisation gets from *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge

*QUESTION 24 *CODES L8 *MULTI *MIN 1 *MAX 3 *RANDOM
Which are the most important criteria when choosing business software? Select up to three.
1:Data security
2:Ease of use
3:Total cost
4:Fit with our working practices
5:Integration with existing tools
6:Support quality
7:Ability to export our data
8:Another criterion *STOPRANDOM

*QUESTION 25 *ALPHA L200 *IF [Q24,8]
What is the other important purchase criterion?

*QUESTION 26 *CODES L8 *MULTI *MIN 1
Which factors currently make it difficult to adopt new business software? Select all that apply.
1:Limited budget
2:Time needed to evaluate options
3:Moving existing data
4:Training colleagues
5:Security or procurement review
6:Resistance to changing working practices
7:Another barrier
8:None of these *NMUL

*QUESTION 27 *ALPHA L200 *IF [Q26,7]
What is the other adoption barrier?

*QUESTION 28 *CODES L1
Does the organisation expect to add a new business software tool in the next twelve months?
1:Yes, a decision has been made
2:We are considering it
3:No
4:Do not know

*QUESTION 29 *CODES L1 *IF [Q28,1 \ Q28,2]
When would implementation most likely begin?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:Timing has not been decided

*QUESTION 30 *CODES L1
Which best describes the organisation's current approach to AI features in business software?
1:Permitted for approved work tasks
2:Permitted only in limited trials
3:Not permitted
4:No policy or decision yet
5:Do not know

*QUESTION 31 *CODES L7 *MULTI *MIN 1 *IF [Q30,1 \ Q30,2]
Which AI uses would be useful in your work? Select all that apply.
1:Summarising documents
2:Organising tasks
3:Drafting follow-up messages
4:Checking or exploring data
5:Reducing administration
6:Another use
7:None of these *NMUL

*QUESTION 32 *ALPHA L200 *IF [Q31,6]
What is the other useful AI task? Do not disclose confidential data.

*QUESTION 33 *NUMBER L2 *RANGE [0 TO 10] *IF [#Q7,7]
How likely are you to recommend *?ToolLabel to a colleague in a similar organisation? Use 0 for Not at all likely and 10 for Extremely likely.

*QUESTION 34 *ALPHA L600
What is one thing business software suppliers could improve? If you have no suggestion, enter No change. Do not include names or confidential information.
*END

*QUESTION 900 *DUMMY
*ENDNGB