Business software adoption and continuation

All examples

Word specification · Brief · QubeScript source · Odin source

Study brief

This is a newly written example for script testing, author training and a potential demonstration. It has no commissioning client, fieldwork, real responses or research findings. Its wording is not copied from a client questionnaire. Publishing or claiming a qualified hosted study requires a separate review.

The imagined sponsor wants to understand how New Zealand organisations evaluate business software, which difficulties discourage adoption, and what could affect continuation of an existing tool. The study asks about work tools, not personal subscriptions. It includes adults who decide, approve or formally recommend software; people with no purchasing influence screen out. Organisations using none of the listed categories remain eligible for the adoption questions.

Recruit one knowledgeable person per organisation from a fictional opted-in business panel. Target approximately 300 completed interviews, with recruitment spread across organisation-size bands and broad sectors. This is a planning assumption, not an achieved sample or power calculation. Neither the questionnaire nor this example enforces panel eligibility, deduplication, contact permissions or cross-case quota authority. Those belong to the host and fieldwork plan. No payment or incentive workflow is included.

The unit of analysis is the decision-maker’s account of one organisation. Current usage means tools used at the time of interview; continuation and adoption refer to the next twelve months. For detailed experience, the respondent chooses the tool whose selection or renewal they most influence and gives it a short non-confidential label. A portfolio module collects category satisfaction, the availability and size of a tool-count estimate, coordination between multiple tools, category purchasing role, and conditional replacement/consolidation reasons. It retains selected mention order and distinct category records. The design does not assume that the person answering directly uses every tool; Cannot judge is a substantive missing category, not the scale midpoint.

The target interview duration is 20–25 minutes for a current user. It has not been timed. There are 53 numbered item definitions; the portfolio module repeats for selected categories, so the number of screens varies. People using no listed software have a shorter path. A small mobile and desktop cognitive pilot should test the category distinctions, the chosen-tool instruction, renewal timing and perceived burden before fieldwork. Budget approvers and sole owners may interpret access counts differently; interviewers or cognitive probes should check this rather than silently equating seats with active users. Q35 asks whether an access-count estimate is available before Q12. Don’t know and Prefer not to answer leave the count absent, preserve the distinct gate response, and allow the remaining tool questions to continue. Report access counts only among respondents supplying an estimate; unavailable counts must not become zero.

The purchasing module separates the most recent personally influenced decision from future plans. Recent decisions collect suppliers evaluated, pilot use and approval gates. Future projects collect up to three category identities, business-case maturity, overseas-hosting approval and mandatory requirements. Budget availability gates NZD annual spend bands; unavailable estimates remain absent. The 10% price vignette applies only to a known paid licence and is an intention measure, not a pricing model.

Report separate denominators: all eligible completes for adoption criteria and barriers; current users for tool experience and recommendation; renewable paid-tool users for contract timing; AI-permitted/trial respondents for AI use cases. Each Q09 category rating uses respondents selecting that category, rather than all current users. Multiselect percentages use respondents as the denominator and may sum above 100%. Rating codes 1–5 are ordered categories, with code 6 excluded from substantive summaries and reported separately. Recommendation 0–10 is a descriptive intention indicator; do not present it as a validated revenue forecast or a comparable supplier league table. Different respondents select different tools, so unweighted overall scores are not vendor estimates. Unanswered, skipped and Cannot judge must remain distinct.

Q24 randomizes the seven substantive purchase criteria while keeping Other last. Each engine uses its own deterministic seeded ordering; identical ODIN/QSS permutations are not claimed. Topic order and rating direction are fixed to reduce accidental context changes. The repeated-category contract specifies selected mention order, preserving the chosen sequence.

Participation is voluntary and a respondent may leave. Free text requests generic labels and excludes client names and confidential figures, but this does not guarantee anonymous responses. Storage, access, retention and deletion policies must be supplied by the actual host before any real use. Any example responses use invented labels and statements only.

These scripts illustrate one way to implement the stated requirements. Review the specification and pilot wording, routing and interface with the intended respondents before fieldwork.

QubeScript

Show syntax-highlighted QubeScript 
-- Newly fictional research example. No client questionnaire or real respondent data.
@survey b2b_software @language en @mode cawi
 
@options satisfaction
1: Very dissatisfied
2: Somewhat dissatisfied
3: Neither satisfied nor dissatisfied
4: Somewhat satisfied
5: Very satisfied
6: Cannot judge
 
@options criteria
1: Data security
2: Ease of use
3: Total cost
4: Fit with our working practices
5: Integration with existing tools
6: Support quality
7: Ability to export our data
8: Another criterion
 
@section screening
@question q01 single
This fictional research example asks about business software decisions. Do not name clients or disclose confidential figures. Taking part is voluntary. Do you agree to continue?
@options
1: Yes
2: No
@route consent
if answers.q01 == 2 -> screenout
else -> age
 
@section age
@question q02 integer
How old are you, in completed years?
@validate age_bounds answers.q02 >= 0 and answers.q02 <= 120
Enter a whole number from 0 to 120.
@route adult
if answers.q02 < 18 -> screenout
else -> responsibility
 
@section responsibility
@question q03 single
Which best describes your involvement in choosing or renewing software for your business or organisation?
@options
1: I make the final decision
2: I share the decision or approve the budget
3: I evaluate options or make a formal recommendation
4: I use software but do not influence its selection
5: I have no involvement
@route decision_maker
if answers.q03 in [4, 5] -> screenout
else -> organisation
 
@section organisation
@question q04 single
How many people currently work in your organisation, including you?
@options
1: One
2: 2 to 9
3: 10 to 49
4: 50 to 249
5: 250 or more
6: Do not know
 
@question q05 single
Which broad sector best describes the organisation?
@options
1: Professional or business services
2: Retail or wholesale
3: Manufacturing or construction
4: Technology or communications
5: Education, health or community services
6: Another sector
 
@question q06 text @if answers.q05 == 6
What is the other sector? Please describe it without naming the organisation.
@validate q06_length text_length(answers.q06) <= 200
Use no more than 200 characters.
 
@question q07 multi
Which business software categories does the organisation currently use? Select all that apply.
@options
1: Project and task coordination
2: Customer records and sales
3: Finance and invoicing
4: Workforce scheduling
5: Document sharing
6: Another business software category
7: None of these @exclusive
 
@question q08 text @if 6 in answers.q07
What is the other business software category?
@validate q08_length text_length(answers.q08) <= 200
Use no more than 200 characters.
 
@route usage
if 7 in answers.q07 -> purchase
else -> experience
 
@section experience
function category_name(category_id integer, default_label text) returns text
  if category_id == 6 then return answer.value_or(answers.q08, "Another business software category") end
  return default_label
end
 
@foreach category in answers.q07
@question q09 single
Overall, how satisfied are you with the software used for **{category_name(category.id, category.label)}**?
@options satisfaction
 
@question q53 single
Can you estimate how many distinct software tools or applications the organisation currently uses for **{category_name(category.id, category.label)}**?
@options
1: Yes, I can give an estimate
2: Do not know
3: Prefer not to answer
 
@question q36 integer @if answers.q53 == 1
Approximately how many distinct software tools or applications does the organisation currently use for **{category_name(category.id, category.label)}**?
@validate tools_count_bounds answers.q36 >= 1 and answers.q36 <= 20
Enter a whole number from 1 to 20.
 
@question q37 single @if answers.q53 == 1 and answers.q36 >= 2
How do these tools coordinate or share information for **{category_name(category.id, category.label)}**?
@options
1: Automatic data integration or direct links
2: Manual data transfer, file export or re-entry
3: They are used independently without transferring data
4: A mixed approach depending on the tool or task
5: Do not know
 
@question q38 single
Which best describes your personal role in selecting or renewing software for **{category_name(category.id, category.label)}**?
@options
1: I make the final decision
2: I share the decision or approve the budget
3: I evaluate options or make a formal recommendation
4: I am not involved in decisions for this category
 
@question q39 single
What is the organisation's primary plan for software in **{category_name(category.id, category.label)}** over the next twelve months?
@options
1: Replace one or more existing tools
2: Consolidate onto fewer tools
3: Add an additional tool alongside existing ones
4: Maintain current tools without major changes
5: Do not know
 
@question q40 multi @if answers.q39 in [1, 2]
Why is the organisation planning to replace or consolidate tools for **{category_name(category.id, category.label)}**? Select all that apply.
@options
1: High subscription or ongoing licensing cost
2: Data fragmentation or inconsistent records
3: Inefficient workflows or duplicated effort
4: Security, privacy or compliance concerns
5: Maintenance burden or poor vendor support
6: Do not know @exclusive
@end_foreach
 
@question q10 text
Think of the software tool whose selection or renewal you most influence. Give it a short label for this interview; a generic description is fine. Do not name a client.
@validate q10_length text_length(answers.q10) <= 200
Use no more than 200 characters.
 
@question q11 single
How long has the organisation used {answers.q10}?
@options
1: Less than six months
2: Six to eleven months
3: One to two years
4: More than two years
5: Do not know
 
@question q35 single
Can you estimate how many people in the organisation have access to {answers.q10}?
@options
1: Yes, I can give an estimate
2: Do not know
3: Prefer not to answer
 
@question q12 integer @if answers.q35 == 1
Approximately how many people in the organisation have access to {answers.q10}?
@validate seats_bounds answers.q12 >= 1 and answers.q12 <= 100000
Enter a whole number from 1 to 100000.
 
@question q13 single
How often do people in the organisation typically use {answers.q10}?
@options
1: Most working days
2: At least weekly
3: At least monthly
4: Less often
5: Do not know
 
@question q14 single
How is {answers.q10} currently licensed or paid for?
@options
1: Monthly subscription
2: Annual subscription
3: Another renewable paid contract
4: One-off purchase or perpetual licence
5: Free plan or open-source software
6: Do not know
 
@question q15 single @if answers.q14 in [1, 2, 3]
When is the next decision about renewing or continuing the paid contract expected?
@options
1: Within three months
2: In four to six months
3: In seven to twelve months
4: More than twelve months from now
5: Do not know
 
@question q16 single
How likely is the organisation to continue using {answers.q10} over the next twelve months?
@options
1: Definitely will
2: Probably will
3: May or may not
4: Probably will not
5: Definitely will not
6: Do not know
 
@question q17 multi
Which issues could cause the organisation to replace {answers.q10}? Select all that apply.
@options
1: Price increases
2: Poor fit with our working practices
3: Reliability problems
4: Security or compliance concerns
5: Missing integrations
6: Poor support
7: Another issue
8: None of these @exclusive
 
@question q18 text @if 7 in answers.q17
What is the other issue that could cause replacement?
@validate q18_length text_length(answers.q18) <= 200
Use no more than 200 characters.
 
@question q19 single
How satisfied are you with the ease of use of {answers.q10}?
@options satisfaction
@question q20 single
How satisfied are you with the reliability of {answers.q10}?
@options satisfaction
@question q21 single
How satisfied are you with how {answers.q10} works with your other tools?
@options satisfaction
@question q22 single
How satisfied are you with the support available for {answers.q10}? Choose Cannot judge if you have not used support.
@options satisfaction
@question q23 single
How satisfied are you with the value the organisation gets from {answers.q10}?
@options satisfaction
 
@section purchase
@question q24 multi
Which are the most important criteria when choosing business software? Select up to three.
@options criteria
@order order(criteria).shuffle().last(criteria.get(8))
@validate criteria_limit answers.q24.count() <= 3
Select no more than three criteria.
 
@question q25 text @if 8 in answers.q24
What is the other important purchase criterion?
@validate q25_length text_length(answers.q25) <= 200
Use no more than 200 characters.
 
@question q26 multi
Which factors currently make it difficult to adopt new business software? Select all that apply.
@options
1: Limited budget
2: Time needed to evaluate options
3: Moving existing data
4: Training colleagues
5: Security or procurement review
6: Resistance to changing working practices
7: Another barrier
8: None of these @exclusive
 
@question q27 text @if 7 in answers.q26
What is the other adoption barrier?
@validate q27_length text_length(answers.q27) <= 200
Use no more than 200 characters.
 
@question q28 single
Does the organisation expect to add a new business software tool in the next twelve months?
@options
1: Yes, a decision has been made
2: We are considering it
3: No
4: Do not know
 
@question q29 single @if answers.q28 in [1, 2]
When would implementation most likely begin?
@options
1: Within three months
2: In four to six months
3: In seven to twelve months
4: Timing has not been decided
 
@question q41 multi
Who participates in software procurement or renewal decisions in your organisation? Select all that apply.
@options
1: Business unit or department leaders
2: IT or technical specialists
3: Finance or procurement team
4: Security, risk or legal compliance
5: Executive leadership or business owners
6: External advisers or consultants
7: I make these decisions alone @exclusive
 
@question q42 single
When did you most recently personally influence a software selection, purchase or renewal decision?
@options
1: Within the past twelve months
2: In the past thirteen to twenty-four months
3: More than twenty-four months ago
4: Have never personally influenced a decision
5: Do not know
 
@question q43 integer @if answers.q42 in [1, 2]
In that recent decision, how many suppliers or products were formally compared or evaluated?
@validate suppliers_count_bounds answers.q43 >= 1 and answers.q43 <= 30
Enter a whole number from 1 to 30.
 
@question q44 single @if answers.q42 in [1, 2]
Which evaluation was most involved in that software decision?
@options
1: Paid trial or proof of concept
2: Free trial period
3: Vendor demonstration or guided walkthrough
4: No trial or demonstration was evaluated
5: Do not know
 
@question q45 multi @if answers.q42 in [1, 2]
Which formal approval gates were required for that software decision? Select all that apply.
@options
1: Formal budget approval
2: Security and data protection review
3: Legal and contract review
4: Procurement process compliance
5: Technical architecture and integration review
6: None of these formal gates were required @exclusive
 
@question q46 single
Can you estimate your organisation's total annual expenditure on business software, including subscriptions and licences?
@options
1: Yes, I can give an estimate
2: Do not know
3: Prefer not to answer
 
@question q47 single @if answers.q46 == 1
What was the approximate total annual software expenditure in NZD? Include subscriptions and licence payments; exclude hardware and internal staff costs.
@options
1: Less than $1,000 NZD
2: $1,000 to $4,999 NZD
3: $5,000 to $19,999 NZD
4: $20,000 to $99,999 NZD
5: $100,000 NZD or more
 
@question q48 multi @if answers.q28 in [1, 2]
Which software categories is the organisation considering adding or replacing in the next twelve months? Select up to three.
@options
1: Project and task coordination
2: Customer records and sales
3: Finance and invoicing
4: Workforce scheduling
5: Document sharing
6: Another business software category
@validate future_categories_limit answers.q48.count() <= 3
Select no more than three categories.
 
@question q49 single @if answers.q28 in [1, 2]
Across the planned project, what is the furthest status reached for its business case?
@options
1: Formal written business case, approved
2: Formal written business case, not yet approved
3: Informal justification or proposal
4: No written business case
5: Do not know
 
@question q50 single @if answers.q28 in [1, 2]
Is the organisation approved to store business data in overseas cloud data centres for this planned software?
@options
1: Approved for overseas data hosting
2: Formal review pending or in progress
3: Not allowed; data must stay within New Zealand
4: Not needed; local hosting only or non-sensitive data
5: Do not know
 
@question q51 multi @if answers.q28 in [1, 2]
Which technical requirements are mandatory for this planned software project? Select all that apply.
@options
1: Structured data export in open formats
2: Single sign-on (SSO) or identity provider integration
3: Audit logging and activity tracking
4: Local or designated onshore data hosting
5: Accessibility compliance (such as WCAG standards)
6: None of these are mandatory @exclusive
 
@question q52 single @if not (7 in answers.q07) and answers.q14 in [1, 2, 3, 4]
If {answers.q10} increased in price by 10% next year with no change in functionality, how likely would the organisation be to continue using it?
@options
1: Definitely would continue
2: Probably would continue
3: May or may not continue
4: Probably would not continue
5: Definitely would not continue
6: Do not know
 
@question q30 single
Which best describes the organisation's current approach to AI features in business software?
@options
1: Permitted for approved work tasks
2: Permitted only in limited trials
3: Not permitted
4: No policy or decision yet
5: Do not know
 
@question q31 multi @if answers.q30 in [1, 2]
Which AI uses would be useful in your work? Select all that apply.
@options
1: Summarising documents
2: Organising tasks
3: Drafting follow-up messages
4: Checking or exploring data
5: Reducing administration
6: Another use
7: None of these @exclusive
 
@question q32 text @if 6 in answers.q31
What is the other useful AI task? Do not disclose confidential data.
@validate q32_length text_length(answers.q32) <= 200
Use no more than 200 characters.
 
@question q33 integer @if not (7 in answers.q07)
How likely are you to recommend {answers.q10} to a colleague in a similar organisation? Use 0 for Not at all likely and 10 for Extremely likely.
@validate recommendation_bounds answers.q33 >= 0 and answers.q33 <= 10
Enter a whole number from 0 to 10.
 
@question q34 text
What is one thing business software suppliers could improve? If you have no suggestion, enter No change. Do not include names or confidential information.
@validate q34_length text_length(answers.q34) <= 600
Use no more than 600 characters.
 
@goto complete
@outcome screenout
Thank you. This study is for adults who influence business software decisions and agree to participate.
@outcome complete
Thank you. Your fictional example interview is complete.
 
function text_length(input_text text) returns integer = text.length(input_text)

Odin

Show syntax-highlighted Odin 
** Newly fictional business-software research. No client source or respondent data.
** Shared question codes are documented independently in questionnaire.md.
*TEXTVARS CategoryLabel, ToolLabel
*QUESTION 1 *CODES L1
This fictional research example asks about business software decisions. Do not name clients or disclose confidential figures. Taking part is voluntary. Do you agree to continue?
1:Yes
2:No
*IF [Q1,2] *GOTO 900
 
*QUESTION 2 *NUMBER L3 *RANGE [0 TO 120]
How old are you, in completed years?
*IF [Q2 < 18] *GOTO 900
 
*QUESTION 3 *CODES L1
Which best describes your involvement in choosing or renewing software for your business or organisation?
1:I make the final decision
2:I share the decision or approve the budget
3:I evaluate options or make a formal recommendation
4:I use software but do not influence its selection
5:I have no involvement
*IF [Q3,4 \ Q3,5] *GOTO 900
 
*QUESTION 4 *CODES L1
How many people currently work in your organisation, including you?
1:One
2:2 to 9
3:10 to 49
4:50 to 249
5:250 or more
6:Do not know
 
*QUESTION 5 *CODES L1
Which broad sector best describes the organisation?
1:Professional or business services
2:Retail or wholesale
3:Manufacturing or construction
4:Technology or communications
5:Education, health or community services
6:Another sector
 
*QUESTION 6 *ALPHA L200 *IF [Q5,6]
What is the other sector? Please describe it without naming the organisation.
 
*QUESTION 7 *CODES L7 *MULTI *MIN 1
Which business software categories does the organisation currently use? Select all that apply.
1:Project and task coordination
2:Customer records and sales
3:Finance and invoicing
4:Workforce scheduling
5:Document sharing
6:Another business software category
7:None of these *NMUL
 
*QUESTION 8 *ALPHA L200 *IF [Q7,6]
What is the other business software category?
*IF [Q7,7] *GOTO 24
 
*REPEAT 6 *CONTROL Q7 W *ORDER Q7M
*IF [?R = 6] *PUT CategoryLabel Q8 *ELSE *PUT CategoryLabel Q7,?R
*QUESTION 9 *CODES L1
Overall, how satisfied are you with the software used for *?CategoryLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
 
*QUESTION 53 *CODES L1
Can you estimate how many distinct software tools or applications the organisation currently uses for *?CategoryLabel?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 36 *NUMBER L2 *RANGE [1 TO 20] *IF [Q53,1]
Approximately how many distinct software tools or applications does the organisation currently use for *?CategoryLabel?
 
*QUESTION 37 *CODES L1 *IF [Q53,1 & Q36 >= 2]
How do these tools coordinate or share information for *?CategoryLabel?
1:Automatic data integration or direct links
2:Manual data transfer, file export or re-entry
3:They are used independently without transferring data
4:A mixed approach depending on the tool or task
5:Do not know
 
*QUESTION 38 *CODES L1
Which best describes your personal role in selecting or renewing software for *?CategoryLabel?
1:I make the final decision
2:I share the decision or approve the budget
3:I evaluate options or make a formal recommendation
4:I am not involved in decisions for this category
 
*QUESTION 39 *CODES L1
What is the organisation's primary plan for software in *?CategoryLabel over the next twelve months?
1:Replace one or more existing tools
2:Consolidate onto fewer tools
3:Add an additional tool alongside existing ones
4:Maintain current tools without major changes
5:Do not know
 
*QUESTION 40 *CODES L6 *MULTI *MIN 1 *IF [Q39,1 \ Q39,2]
Why is the organisation planning to replace or consolidate tools for *?CategoryLabel? Select all that apply.
1:High subscription or ongoing licensing cost
2:Data fragmentation or inconsistent records
3:Inefficient workflows or duplicated effort
4:Security, privacy or compliance concerns
5:Maintenance burden or poor vendor support
6:Do not know *NMUL
*ENDREP
 
*QUESTION 10 *ALPHA L200 *SAVE ToolLabel
Think of the software tool whose selection or renewal you most influence. Give it a short label for this interview; a generic description is fine. Do not name a client.
 
*QUESTION 11 *CODES L1
How long has the organisation used *?ToolLabel?
1:Less than six months
2:Six to eleven months
3:One to two years
4:More than two years
5:Do not know
 
*QUESTION 35 *CODES L1
Can you estimate how many people in the organisation have access to *?ToolLabel?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 12 *NUMBER L6 *RANGE [1 TO 100000] *IF [Q35,1]
Approximately how many people in the organisation have access to *?ToolLabel?
 
*QUESTION 13 *CODES L1
How often do people in the organisation typically use *?ToolLabel?
1:Most working days
2:At least weekly
3:At least monthly
4:Less often
5:Do not know
 
*QUESTION 14 *CODES L1
How is *?ToolLabel currently licensed or paid for?
1:Monthly subscription
2:Annual subscription
3:Another renewable paid contract
4:One-off purchase or perpetual licence
5:Free plan or open-source software
6:Do not know
 
*QUESTION 15 *CODES L1 *IF [Q14,1 \ Q14,2 \ Q14,3]
When is the next decision about renewing or continuing the paid contract expected?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:More than twelve months from now
5:Do not know
 
*QUESTION 16 *CODES L1
How likely is the organisation to continue using *?ToolLabel over the next twelve months?
1:Definitely will
2:Probably will
3:May or may not
4:Probably will not
5:Definitely will not
6:Do not know
 
*QUESTION 17 *CODES L8 *MULTI *MIN 1
Which issues could cause the organisation to replace *?ToolLabel? Select all that apply.
1:Price increases
2:Poor fit with our working practices
3:Reliability problems
4:Security or compliance concerns
5:Missing integrations
6:Poor support
7:Another issue
8:None of these *NMUL
 
*QUESTION 18 *ALPHA L200 *IF [Q17,7]
What is the other issue that could cause replacement?
 
*QUESTION 19 *CODES L1
How satisfied are you with the ease of use of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 20 *CODES L1
How satisfied are you with the reliability of *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 21 *CODES L1
How satisfied are you with how *?ToolLabel works with your other tools?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 22 *CODES L1
How satisfied are you with the support available for *?ToolLabel? Choose Cannot judge if you have not used support.
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
*QUESTION 23 *CODES L1
How satisfied are you with the value the organisation gets from *?ToolLabel?
1:Very dissatisfied
2:Somewhat dissatisfied
3:Neither satisfied nor dissatisfied
4:Somewhat satisfied
5:Very satisfied
6:Cannot judge
 
*QUESTION 24 *CODES L8 *MULTI *MIN 1 *MAX 3 *RANDOM
Which are the most important criteria when choosing business software? Select up to three.
1:Data security
2:Ease of use
3:Total cost
4:Fit with our working practices
5:Integration with existing tools
6:Support quality
7:Ability to export our data
8:Another criterion *STOPRANDOM
 
*QUESTION 25 *ALPHA L200 *IF [Q24,8]
What is the other important purchase criterion?
 
*QUESTION 26 *CODES L8 *MULTI *MIN 1
Which factors currently make it difficult to adopt new business software? Select all that apply.
1:Limited budget
2:Time needed to evaluate options
3:Moving existing data
4:Training colleagues
5:Security or procurement review
6:Resistance to changing working practices
7:Another barrier
8:None of these *NMUL
 
*QUESTION 27 *ALPHA L200 *IF [Q26,7]
What is the other adoption barrier?
 
*QUESTION 28 *CODES L1
Does the organisation expect to add a new business software tool in the next twelve months?
1:Yes, a decision has been made
2:We are considering it
3:No
4:Do not know
 
*QUESTION 29 *CODES L1 *IF [Q28,1 \ Q28,2]
When would implementation most likely begin?
1:Within three months
2:In four to six months
3:In seven to twelve months
4:Timing has not been decided
 
*QUESTION 41 *CODES L7 *MULTI *MIN 1
Who participates in software procurement or renewal decisions in your organisation? Select all that apply.
1:Business unit or department leaders
2:IT or technical specialists
3:Finance or procurement team
4:Security, risk or legal compliance
5:Executive leadership or business owners
6:External advisers or consultants
7:I make these decisions alone *NMUL
 
*QUESTION 42 *CODES L1
When did you most recently personally influence a software selection, purchase or renewal decision?
1:Within the past twelve months
2:In the past thirteen to twenty-four months
3:More than twenty-four months ago
4:Have never personally influenced a decision
5:Do not know
 
*QUESTION 43 *NUMBER L2 *RANGE [1 TO 30] *IF [Q42,1 \ Q42,2]
In that recent decision, how many suppliers or products were formally compared or evaluated?
 
*QUESTION 44 *CODES L1 *IF [Q42,1 \ Q42,2]
Which evaluation was most involved in that software decision?
1:Paid trial or proof of concept
2:Free trial period
3:Vendor demonstration or guided walkthrough
4:No trial or demonstration was evaluated
5:Do not know
 
*QUESTION 45 *CODES L6 *MULTI *MIN 1 *IF [Q42,1 \ Q42,2]
Which formal approval gates were required for that software decision? Select all that apply.
1:Formal budget approval
2:Security and data protection review
3:Legal and contract review
4:Procurement process compliance
5:Technical architecture and integration review
6:None of these formal gates were required *NMUL
 
*QUESTION 46 *CODES L1
Can you estimate your organisation's total annual expenditure on business software, including subscriptions and licences?
1:Yes, I can give an estimate
2:Do not know
3:Prefer not to answer
 
*QUESTION 47 *CODES L1 *IF [Q46,1]
What was the approximate total annual software expenditure in NZD? Include subscriptions and licence payments; exclude hardware and internal staff costs.
1:Less than $1,000 NZD
2:$1,000 to $4,999 NZD
3:$5,000 to $19,999 NZD
4:$20,000 to $99,999 NZD
5:$100,000 NZD or more
 
*QUESTION 48 *CODES L6 *MULTI *MIN 1 *MAX 3 *IF [Q28,1 \ Q28,2]
Which software categories is the organisation considering adding or replacing in the next twelve months? Select up to three.
1:Project and task coordination
2:Customer records and sales
3:Finance and invoicing
4:Workforce scheduling
5:Document sharing
6:Another business software category
 
*QUESTION 49 *CODES L1 *IF [Q28,1 \ Q28,2]
Across the planned project, what is the furthest status reached for its business case?
1:Formal written business case, approved
2:Formal written business case, not yet approved
3:Informal justification or proposal
4:No written business case
5:Do not know
 
*QUESTION 50 *CODES L1 *IF [Q28,1 \ Q28,2]
Is the organisation approved to store business data in overseas cloud data centres for this planned software?
1:Approved for overseas data hosting
2:Formal review pending or in progress
3:Not allowed; data must stay within New Zealand
4:Not needed; local hosting only or non-sensitive data
5:Do not know
 
*QUESTION 51 *CODES L6 *MULTI *MIN 1 *IF [Q28,1 \ Q28,2]
Which technical requirements are mandatory for this planned software project? Select all that apply.
1:Structured data export in open formats
2:Single sign-on (SSO) or identity provider integration
3:Audit logging and activity tracking
4:Local or designated onshore data hosting
5:Accessibility compliance (such as WCAG standards)
6:None of these are mandatory *NMUL
 
*QUESTION 52 *CODES L1 *IF [Q14,1 \ Q14,2 \ Q14,3 \ Q14,4]
If *?ToolLabel increased in price by 10% next year with no change in functionality, how likely would the organisation be to continue using it?
1:Definitely would continue
2:Probably would continue
3:May or may not continue
4:Probably would not continue
5:Definitely would not continue
6:Do not know
 
*QUESTION 30 *CODES L1
Which best describes the organisation's current approach to AI features in business software?
1:Permitted for approved work tasks
2:Permitted only in limited trials
3:Not permitted
4:No policy or decision yet
5:Do not know
 
*QUESTION 31 *CODES L7 *MULTI *MIN 1 *IF [Q30,1 \ Q30,2]
Which AI uses would be useful in your work? Select all that apply.
1:Summarising documents
2:Organising tasks
3:Drafting follow-up messages
4:Checking or exploring data
5:Reducing administration
6:Another use
7:None of these *NMUL
 
*QUESTION 32 *ALPHA L200 *IF [Q31,6]
What is the other useful AI task? Do not disclose confidential data.
 
*QUESTION 33 *NUMBER L2 *RANGE [0 TO 10] *IF [#Q7,7]
How likely are you to recommend *?ToolLabel to a colleague in a similar organisation? Use 0 for Not at all likely and 10 for Extremely likely.
 
*QUESTION 34 *ALPHA L600
What is one thing business software suppliers could improve? If you have no suggestion, enter No change. Do not include names or confidential information.
*END
 
*QUESTION 900 *DUMMY
*ENDNGB